should all metrics be routinely shared with customers?

In your view should all metrics be routinely shared with customers?

Discuss the concept(s) in the above questions. In your analyses, use some of the terms and theories in the eText to support your argument(s).
this is chapter 14 from the book
all the information needed from the book is here
CHAPTER 14
Measuring and Managing Logistics Performance

Noel McGlynn Microsoft

LEARNING OBJECTIVES
* Understand basic forms of performance measurement used in a logistics context such as tachographs in road haulage and space utilisation in warehousing.
* Illustrate the trend towards measurement of a wider array of activities and the eight driving forces behind this trend.
*Explain why many LSPs now routinely share key performance data with customers.
* Understand the role of benchmarking in the context of logistics performance management.
*Identify how many and which key performance indicators (KPIs) to track, how they are embedded within the organisation, how they fit with wider company objectives, where the requisite data will come from, and who (at what levels within the organisation) should receive the information generated by these KPIs.
*Understand in particular warehouse/inventory metrics and total landed costs.

INTRODUCTION

The traditional practice in logistics service providers (LSPs) and related companies has been that managers in these companies do not spend substantial periods of time on measuring and managing performance. Instead, they tend to focus only on operational execution (i.e. getting the job done), and meeting only the most basic of measureable criteria. As a result they are apt not to spend much time on performance measurement, except only where deemed absolutely necessary. This is changing, however, driven mainly by competition and especially as a result of increasing demands from customers who want to be assured of effective management of their business. This chapter is thus concerned with the measurement and management of performance in the logistics context. As such it endeavours to bring together all of the various logistics nodes, links and flows discussed in Part Two of the book and outline how logistics and supply chain performance can be measured and managed.

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