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Managing Conflict


Review the issue the human resources manager is facing with the conflict between Abram and Jon. For this assignment you will prepare a 2- to 3-page report to Thomas describing how you will resolve this conflict. You will describe the conflict resolution method you plan to use and justify why this is the best approach.

For this assignment, you will do the following:
•Locate three peer-reviewed articles in the CSU-Global library on resolving organizational conflicts.
•Read each article and consider your own opinion of the issue.
•Write a 2- to 3-page report describing how you would resolve the conflict. Describe the conflict resolution method you plan to use and justify why this is the best approach.
•Be sure to use effective written communication strategies to convey your ideas.

Your well-written paper should meet the following requirements:
•Be 2-3 pages in length
•Include at least three outside sources, in addition to properly citing information
•Be formatted according to the CSU-Global Guide to Writing and APA Guidelines

Managing Conflicts
Managing conflict is often a major priority in organizations. Conflict occurs when there is a clash between members of a group or between individuals, which can interfere with the goals of an organization. Conflict can also be positive, however, as it can bring about needed organizational changes.
A manager or leader uses conflict resolution strategies to manage conflicts and to prevent them from becoming destructive to the organization. There are two strategies that managers and leaders frequently use when resolving conflict.
1. The first involves changing the structure of the organization to reduce or eliminate the conflict.
2. The second involves changing the attitudes of those involved in the conflict or, in some cases, replacing the individuals.

Do – Confronting and Collaborating

Don’t – Avoiding and Forcing

Try – Accommodation

Think again – Compromising
When attempting to resolve a conflict, a manager or leader should take several steps. The problem as identified should be described, acknowledging the position of each party involved. It is essential that the manager or leader attempting to resolve the issue point out the benefits of addressing the conflict. He or she should attempt to understand both points of view and should not make any assumptions about the situation. He or she needs to ask questions of both parties and really listen to the answers. The manager or leader needs to ensure he or she gathers as much information as possible to understand the nature of the conflict and how it could impact the organization. Once this is completed, a plan of action should be decided on and communicated to the parties involved.
The following video provides a good explanation of conflict and how it can be managed.
How to Manage Conflict at the Workplace?

Description: Conflict Management is an ongoing and systematic process which is directed towards finding mutually agreeable possible outcomes acceptable to both the parties.

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