- Updating cloud-based systems that interface with customers. This effort requires programmers to update databases and Web interfaces that will include new telecom service details.
- Performing billing configurations to financial information systems. This effort includes modifying the back-end programs that calculate billing and financial reports data and include new telecom service rates.
- Providing training on the new service for the company’s customer service staff. This effort includes developing an online training manual, conducting training for customer service staff, and updating an internal Website with a Frequently Asked Questions section for new telecom service.
- Select a project management framework / methodology that could be used to develop this project and ensure that project objectives are met. Provide the rationale for your selection.
- Evaluate the possibility of using agile project management for any deliverables of the project.
- Develop a WBS that meets the project scope. Provide details at the activity level for the efforts required to achieve each deliverable. Note: WBS must be in indented format as shown in Figure 5.5B in Chapter 5 of the text.
- List all possible resources that would be required for completing this project. Assign resources to each activity. Describe each resource’s role and the level of experience each activity would require.
- Utilize estimation techniques to generate estimates of costs, resources, and durations for each activity. Determine the constraints that must be observed and the basis for each estimate.
- Determine the monitoring and control process that will be utilized for the project. Include discussion on how you would perform earned value analysis to provide details on project status. Determine the values that could be utilized to calculate planned costs, actual costs, and earned value.
- Develop a quality management plan that will minimize defects for project deliverables. Determine the frequency and metrics that will be utilized for inspections.
- Determine the techniques that could be used to enumerate the various risks that may exist within the project. Recommend risk management practices that will mitigate ongoing risks throughout the project.
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