Conflict Management

Is there a Win-Win Situation?

Review the following scenario:

You are talking to a colleague who holds a different view on a subject important to you. Not wanting the colleague to dominate the conversation, you start with a passionate statement of your belief, supported by evidence and strong arguments. You are confident that your explanation, with all the facts on your side, is bound to persuade your colleague to change her mind on the subject.
However, the conversation becomes heated. Your colleague, with equal passion, tells you that you do not know what you are talking about. You realize that she has not been listening to you at all. You conclude that you will not be able to get through to her on this subject because she just does not listen. The conversation ends with both of you walking away in disgust.

Based on your analysis of the scenario, respond to the following:
• What are the barriers to communication that have caused this situation?
• What is “feedback” and what is its value in the process of motivation and communication?
• How could you apply Thomas and Kilmann’s Two-Dimensional Taxonomy of Conflict-Handling Modes to this scenario?
Give reasons to support your statements.

Grading Criteria Points
Initial response was:
• Insightful, original, accurate, and timely.
• Substantive and demonstrated advanced understanding of concepts.
• Compiled/synthesized theories and concepts drawn from a variety of sources to support statements and conclusions. 16
Discussion Response and Participation:
• Responded to a minimum of two peers in a timely manner.
• Offered points of view supported by research.
• Asked challenging questions that promoted discussion.
• Drew relationships between one or more points in the discussion. 16
• Wrote in a clear, concise, formal, and organized manner.
• Responses were error free.
• Information from sources, where applicable, was paraphrased appropriately and accurately cited. 8
Total: 40
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