• Formulate plans for conducting a needs assessment.
o Describe three steps you would sequentially take to identify the needs of the Emily’s Entertaining franchise (this includes all 52 locations).
• Justify your three-step process by explaining how each of these steps provides the information required of an accurate needs assessment.
o Describe at least two people holding upper-level positions at Emily’s Entertaining you would involve in the analysis of the collected data.
• Support your rationale by describing how each member would contribute to the needs analysis.
• Develop a training proposal.
o Identify two to four learning objectives that will be integrated into the design of your training program.
• Explain how each learning objective will positively affect the organization’s day-to-day operations, strategic goals, and bottom line.
o Propose a timeline for your training program.
• For example, how long will it last and how many sessions will you hold?
o Describe the medium to be used in the design of your training program.
• Will your trainings be online, face-to-face at the corporate office, face-to-face at store locations, or a combination of locations?
• How will you plan for facilitating employee interaction with the training content and with one another?
• What instruments will you use to determine if learning has occurred? When will it/they be used to demonstrate learning? In addition, how will you determine if your program successfully achieved the learning outcomes?
o Propose solutions that will instill a learning culture at each store location.
• Describe at least three solutions you would integrate into each store location to increase the probability that employees will retain the knowledge gained during their trainings.
• Explain how each of these solutions will positively affect the organization’s day-to-day operations, strategic goals, and bottom line.

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