Impact of Cloud Accounting and CRM Implementation
Value: 20%
Due date: 24-Mar-2016
Return date: 18-Apr-2016
Submission method options
Alternative submission method
Task
Question 1 (10%)
You are a Systems Accountant working as an independent consultant. Using contemporary literature, provide a 1,500 word report that can be distributed to your clients that addresses the following:

• What is the cloud? What services can be provided via the cloud?
• Compare and contrast the different types of cloud available for use by a business
• Discuss 5 differences between the use of a Cloud based accounting system and a traditional (non cloud based) accounting system

Question 2 (10%)
Your manager has requested a report explaining how implementation of a CRM system can value add to a business. It must address the following:

• What is CRM?
• How can CRM add value to an organisation?
• Identify any organisational risk that a business may encounter as part of a CRM implementation.

Your report, including executive summary, should be a maximum length of 1,500 words.

APA referencing must be used, where relevant, with citations and a list of references for any sources used in this assessment.

Rationale
This assessment task is designed to enable you to demonstrate your ability to:

• understand and apply foundation principles relating to computerised information systems in contemporary organisations;
• illustrate typical network configurations and identify the components of a network, particularly identifying the role that cloud computing has in a network;
• evaluate accounting information system architecture, particularly identifying the role that cloud computing has as the basis for an accounting information system;
• identify organisational risk and the impact that cloud computing and CRM systems have on that risk.
• be able to explain the role of data analysis tools and data mining.

Marking criteria
Criteria HD DI CR PS
Defines the Cloud and the services provided in the cloud Clear and comprehensive explanation of the cloud. Provides thorough and detailed explanation of all services provided. Clear and comprehensive explanation of the cloud. Provides a detailed explanation of all services provided. Clear explanation of the cloud. Provides an explanation of all services provided. Limited definition of cloud provided. Some explanation of services provided.
Compare and contrast all types of cloud available for business use Thoroughly describes, compares and contrasts all types of cloud available for business use. Describes, compares and contrasts all types of cloud available for business use. Compares and contrasts all types of cloud available for business use. Describes all types of cloud available for business use
Explain Cloud based systems and how they differ from non-Cloud based systems Detailed comparison of at least 5 differences between cloud and non-Cloud based systems. Detailed comparison of 4-5 differences between cloud and non-Cloud based systems. Comparison of 4-5 differences between cloud and non-Cloud based systems. Limited comparison of differences betwen cloud and non-Cloud based systems.
Describe a CRM system and the role that CRM can have in an organisation Clearly and comprehensively describes a CRM system and articulates in both broad and specific terms what it entails and its function within an organisation Clearly and concisely describes a CRM system and succinctly identifies what it entails and its function within an organisation Clearly describes a CRM system, identifies what it entails and most aspects of its function within an organisation Describes a CRM system, identifies what it entails and some aspects of its function within an organisation
Evaluate the impact of implementing a CRM system, the associated risks and methods to manage these risks Critically evaluates the impact of implementing a CRM system with a thorough analysis of the implementation risks and how they can be overcome Critically evaluates the impact of implementing a CRM system with a detailed analysis of the implementation risks and brief discussion of how they can be overcome Evaluates the impact of implementing a CRM system with some analysis of the implementation risks and how they can be overcome Discusses the impact of implementing a CRM system, identifies the risks and lists or briefly discusses how they can be overcome
Academic writing skills Accurate use of syntax, spelling and punctuation; correctly refers to an extensive variety of sources to support arguments, including prescribed texts and a broad range of additional readings; reference list of an extensive range of resources used, correctly formatted using APA style. Accurate use of syntax, spelling and punctuation; succint and effective use of vocabulary; correctly refers to a broad range of sources to support arguments, including prescribed texts and a variety of further readings; reference lists a broad range of relevant resources used, correctly formatted using APA style. Accurate use of syntax, vocabulary, spelling and punctuation; correctly refers to more than the minimum requirements of sources to support arguments, including prescribed texts and recommended readings; reference list formatted in APA style, with few or no errors. Mostly accurate syntax, spelling and punctuation; correctly refers to minimum number of sources to support arguments, including prescribed texts; reference list used, formatted in APA style, with minor errors.

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