Purpose of this assignment

Learners will be able to explore their understanding of responsibilities of an organisation. It will also allow the learners to apply their knowledge and understanding of the key factors affecting work based problems, time management as well as being able to identify the various ways communicat ion can be used in an organisation. Learners will also be investigating marketing in the context of one of today’s competitive business / service industries.

Scenario

For this assignment, learners are provided with a freedom to assess the discussion in a form of report from secondary sources like books, journals, articles and so on based on a situation below.

As an organisation develops, it creates working practices within the business that reflect its way of doing things. These practices become embedded i n decisions and operations. The way of doing things guides and influences employees as they carry out their work. However, when organisations develop a new business strategy this creates a process of change. This leads to different ways of working.
A survey was conducted to find out how Travelodge Managers feel the company treats them and whether they are appreciated. All of the below information comes directly from job reviews written by Travelodge employees.

Average Ratings

Based on all Travelodge employee reviews
Responsibility

5.0/5 Career Progression

2.5/5
Work Life Balance

0.5/5 Training

0.5/5
Environmental awareness

0.5/5 Colleagues

0.5/5
Compensation and benefits

0.5/5

Enjoyment

0.5/5
Company Culture

0.5/5 Overall Rating

1.2/5

How would you describe your job in 2-3 lines?

Being responsible for the efficient and safe running of operations 24 hours a day. Achieving sales and occupancy targets, minimising spend and ensuring the team offer good customer service.
What do you actually do on a day-to-day basis?

No two days are the same and you can’t describe a typical day as much of the role is reactive and problem solving. Every day you will interact with guests and team members. Support functions are only available on week days, so evenings and weekends you have to deal with any problems that arise in house. You are in control of such tight budgets that you will need to be able to do a great job motivating staff etc.
What are the main positives and negatives to your job?

There is complete flexibility over your working hours but you can never have a day off without dealing with problems at the hotel. No matter how organised you are, there is always a maintenance problem. In this company you are the only person allowed to deal with many situations.
What qualifications and skills are needed to be great at this job?

You need to work well under pressure and deal with a changing environment quickly. You will be working

on your own with little support so you need to be able to think on your feet. Most importantly you need to be very mentally strong and brave. Or you can have no standards what so ever and be able to not feel guilty
for this.
I would suggest you move next to the hotel as you will spend very long hours here. You need to be sure that your only care in the world is your career because you will not have time for anything else.

You can get training for the job, of sorts so no previous qualifications are necessary, only to give them your mind, body and soul.
What advice would you give to candidates applying for a similar role at this company

There is no standard interview; it is up to the Manager in charge at the time. You will be asked questions to test your willingness and flexibility. They will look for people with experience in the budget hotel industry and you need to read up on the Travelodge brand thoroughly. Go to the interview with some ideas on how to improve the hotel within brand restrictions. Ask to do some trial shifts and ask the team some questions before you sign your life away so that you can be sure you are making the right decision.
Salary Comments

External candidates generally get paid more for management positions than internally promoted ones. There are no extra perks, you even have to pay full price to stay in your own hotel.
The hotel is open 24 hours a day 365 days a year. You do not have any management except yourself per hotel so you can expect calls 24 hours of the day. You do not get cover for holidays or days off, so when
you are taking calls at home every day, it is very hard to switch off. You are very restricted on the amount of

people that you can recruit so there is little back up if someone calls in sick, you could be called in to cover at any time of day or night with no notice.
With the benefit of hindsight, would you choose to do this job again?

Definitely not.

Reference:
The Job Crowd. Hotel Manager at Travelodge.

Learning Outcome 2
Be able to develop interpersonal and transferable skills 2a) Construct a procedure for developing ideal

solutions to work-based problems for Travelodge. (AC 2.1)
2b) Communicate in a variety of styles and appropriate manner at various levels. Analyse the barriers to effective communication and how to overcome these barriers. (AC 2.2)
2c) Analyse time management strategies and outline which you believe to be the most effe ctive for Travelodge to use. (AC 2.3)

Learning outcome 4

Be able to develop strategies for problem solving
4a) Assess the effectiveness of SWOT analysis and Brainstorming in developing solutions to problems in Travelodge. (AC 4.1)
4b) Establish appropriate strategies to resolving particular problems within business organisations. Please assess the potential impact from the implementation of your chosen strategy in Travelodge. (AC 4.2, 4.3)
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