Get a unique, high-quality and non-plagiarized paper from us today at the most affordable price
Email us :

Show the co-relationship between Employee Satisfaction and Customer Satisfaction in a Service Industry

The rationale for this study is to show that in order for an organization to prosper and grow its customer base and hence its overall business, it is imperative that Employee Satisfaction is taken into consideration and all possible measures are in place to increase employee satisfaction before considering any strategic plans to enhance customer satisfaction. The research will attempt to show that in a service oriented organization particularly, employee satisfaction or dissatisfaction has a direct impact on the financials of a business.
There is a great deal of literature available on the subject of Customer Satisfaction and references can be obtained to several previous researches on similar subject. However, this research will be conducted in a Telecommunication company that operates in a conservative market, where employee satisfaction is not given the due importance. Therefore, the research will be conducted using the two common research methodologies i.e. Qualitative and Quantitative. With this approach it will be easier to support findings of one methodology with the other. Questionnaires will be used with predefined format using a larger pool of employees from the Call Center of a Telecommunication company. Then a randomly selected individuals will be interviewed to obtain the qualitative results of the survey.
This research will help the organization in understanding the importance of Employee Satisfaction and its direct impact on the financials of the business. It will also help the organization in bridging the gap between the employee at the customer touch point level and senior management who are usually unaware of the issues related to their employees. Recommendations can be made for tools such as “Balanced Scorecards” to be used by the organization in order to assess the problem and emphasize the importance of employee satisfaction, and take appropriate measures to increase it or at least manage it to the extent that it does not create negative impact on business.


Do you want your assignment written by the best essay experts? Order now, for an amazing discount.

How to Place an Order 

Send the assignment details such as the instructions, due date/deadline, number of pages and college level to the customer support agent online on live chat,  fill in the assignment details at place an order or send the information to our email address and a customer support agent will respond to you immediately. 

Once you place your order, we choose for you the best and competent writer for your assignment based on each writer’s competence in handling a subject. 

When the homework is completed, we have a quality assurance team that proofreads the assignment to ensure it meets the required rubric instructions from your professor.

After thorough review of your assignment, we send the paper to the client. In case you need any changes at this point, you can let us know so that we can handle it for you at no extra charge. 

Homework Help Website

Why we should write your Paper 

  1. Money Return guarantee
  2. 0% Plagiarism Rate
  3. Guaranteed Privacy
  4. Written from scratch by highly qualified writers 
  5. Communication at Any Time (24/7)
  6. Flexible Pricing and Great Discount Programs
  7. Timely Deliveries
  8. Free Amendments
Looking for a similar assignment and in urgent need for help? Place your order and have excellent work written by our team of professionals to ensure you acquire the best grades.

  We are here to assist you.


Statistics about Us

130 New Projects
235 Projects in Progress
315 Inquiries
420 Repeat clients

© 2021 Premiered Tutorials
All rights reserved. We provide online custom written papers, such as term papers, research papers, thesis papers, essays, dissertations and other custom writing services.

All papers inclusive of research material are strictly intended to be used for research and study purposes only. Premiered Tutorials does not support or condone plagiarism in any form. These custom papers should be used with proper reference.

Place an Order
error: Content is protected !!