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Project Format / Some Reminders:
1. Double-spaced, 12.0 font size, Times New Roman.
2. Minimum of three pages.
3. Provide a Title Page (Students� Name, ID Number, Course Name/Code, Faculty Name)
4. Submit only the soft copy via Moodle.
5. 20% and above hits in the plagiarism report would mean non-credit for assignment submission.
6. Every count in the plagiarism (i.e. 1% would mean .1 deduction out of the total mark).

Case: �Solving a Disciplinary Action Problem over the Internet�
Roy Jackson, a recent business school graduate, is in his first job as a district sales manager. He hasn�t been in this position nearly long enough to feel confident in confronting one of his top sales representatives, Jim Orrin. Jim has led the district in sales for the past eight years and is currently on track for a record year. Jim has a serious problem with alcohol abuse, however, and came to the office drunk for the third time this month.

Uncertain as to his next action, Roy turns to his PC and clicks on an icon that takes him to his firm�s intranet program �Management Advisor/Drug and Alcohol Abuse/Confronting an Employee.� This program, developed by the training department and several line managers, plays a video that describes the firm�s policy on providing help to an employee with a substance abuse problem. It also details the steps of a confrontation interview.

The program then asks if the viewer would like to see an example of a confrontation interview. When Roy clicks on �yes,� he sees a 10-minute tape of a confrontation interview showing the steps and points the manager should make, typical employee responses and how a manager can deal with each.

Orrin, suspecting that he may be fired, uses a company kiosk and clicks on the HR icon. He reaches a program on �Employee Assistance/Drug Abuse & Alcohol/Telling Your Boss You Have a Problem.� He then views a tape advising him how to inform his boss that he needs assistance for a personal problem and how he can get help without being terminated.


A. Background

� Give the summary of the case.
� In the case you examined, what actions should have been taken to avoid problems?

B. Case Key Questions

� What area/s in HRM is/are involved? Explain comprehensively.
� Is this case worth to know? Why or why not? Who would most directly benefit from knowing about or studying this case?

C. Recommendations

� Draw recommendations that might promote effectiveness of the HR function. Be more specific with your answers.

D. References

Indicate the books, online sources, among others that you have reviewed (if any).

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